Shape & Season support

Questions, ideas or a bug to report? We read every message, and during the beta your feedback shapes what comes next.

Common questions

How should I measure?

Use a soft tape, snug but not tight, over light clothing. Bust: around the fullest point. Waist: the narrowest point, usually just above the belly button. High hip: around the top of the hip bones. Hips: the fullest point of the hips and seat. Height: standing straight, without shoes. Shoulder, underbust and leg length are optional; they make the figure closer to you.

My body shape does not feel right.

Shapes are decided by ratios between bust, waist, high hip and hips, so a small change in one number can move you to a neighboring shape. Measure again at the fullest and narrowest points, and open "Your body shape" in the Figure tab to see the numbers that decided it.

How do I get the right color season?

Choose swatches in daylight, without makeup, and use your natural hair color. The four undertone questions matter: the color of the veins on your wrist, whether gold or silver suits you, how you react to sun, and whether pure white or cream looks better near your face. You can also choose a different season in the Coloring tab to compare.

Where are my settings saved?

In your browser on this device. If you clear your browser's site data, or use a private window, they are gone. Sign in with Apple or Google to keep them in your account and see them on other devices.

Sign-in is not working.

Sign-in opens a pop-up from Apple or Google (on iPhone Safari it switches to their page and comes back). Allow pop-ups for this site and try again. If it still fails, send us a message with your browser and device and we will look into it.

How do I delete my data?

To remove what is on your device, clear this site's data in your browser settings. If you signed in, sign out in the app and send us a message from the form above asking us to delete your account data, and we will remove it.

Is it really free?

Yes. Shape & Season is free during the beta, with no ads. If that ever changes, we will say so clearly first.

Contact

Use the form above and we will reply if you leave an email address. See also the privacy policy.